Effective Date: July 8, 2026

At 4 Hounds Gear & Grooming, we appreciate the trust you place in us when sharing your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our online booking tools, or shop with us.

We collect information that helps us provide a personalized, high-quality experience for you and your pets. This includes:

• Contact Information: Your name, email address, phone number, and physical address.
• Pet Information: Your pet's name, breed, age, medical or behavioral notes, and grooming history.
• Payment Information: Credit card details or other payment information processed securely through our third-party payment gateways (we do not store your raw payment details on our servers).
• Technical Data: IP addresses, browser types, and cookies to help improve website functionality and monitor site traffic.

We use your data to keep our operations running smoothly and to serve you better. Specifically, we use it to:

• Schedule and manage grooming appointments.
• Process retail purchases and coordinate services like our pet taxi.
• Send appointment reminders, updates, or changes to our operating hours.
• Respond to your inquiries, contact forms, or customer service requests.
• Send optional promotional emails or newsletters about new premium products, treats, and community events (you can opt out at any time).

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted service providers who help us run our business, such as:

• Booking & Point-of-Sale Software: To manage schedules and client profiles.
• Payment Processors: To securely handle transaction data.
• Communication Tools: To send text or email reminders for your appointments.

We may also disclose information if required by law, to enforce our site policies, or to protect our rights, property, or safety.

We take data security seriously and implement reasonable technical and organizational measures to safeguard your personal info from unauthorized access, alteration, or disclosure.

You have control over your data. At any time, you can:

• Request to review, update, or correct the personal or pet information we have on file.
• Opt out of marketing emails by clicking the "unsubscribe" link at the bottom of any message.
• Request that we delete your personal account or data, subject to necessary record-keeping for past transactions or legal requirements.

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised "Effective Date."

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us through our website contact form or visit us in person at the shop.